Two weeks before release, the cumulative flow showed discovery work piling up while engineering idled. Instead of adding pressure, the team swarmed on clarifying decisions, cut scope, and shipped a smaller, validated slice. Activation improved anyway. The dashboard didn’t solve the problem; it made the bottleneck undeniable and prompted decisive, cross-functional action with minimal drama and maximum focus on user impact.
Calendars overflowed, stories multiplied, and status updates sounded energetic. Yet the burnup was flat and defects rose. In retro, the team discovered fragmented priorities and hidden rework from vague acceptance criteria. They introduced clearer outcomes, tighter WIP limits, and paired reviews. Within two sprints, cycle time dropped, customer tickets fell, and the same people felt less exhausted while producing more meaningful results.
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